STRATEGIC
SERVICE
INTENT

We C.A.R.E.
… because you matter
Communicate
Anticipate
Responsive
Empathy
We

C.A.R.E.

… because you matter
Communicate
Anticipate
Responsive
Empathy
We

C.A.R.E.

… because you matter

Communicate

  • Be patient and listen attentively
  • Present information in a way that
    our patients understand
  • Ensure our patients know what to
    expect / next-steps
We

C.A.R.E.

… because you matter

Anticipate

  • Pre-empt patient’s needs
  • Be observant to non-verbal cues
  • Explore unmet complementary needs
We

C.A.R.E.

… because you matter

Responsive

  • Respond to patients in a timely
    manner
  • Demonstrate accuracy /
    precision in everything we do
  • Meet patient’s needs fully
We

C.A.R.E.

… because you matter

Empathy

  • Put yourself in the patient’s
    shoes
  • Demonstrate warmth and
    sincerity
  • “Be there” for our patients and
    listen