24-Hour Patient Assistance Center
Singapore: +65 6735 3000
Indonesia: +62 821 6662 1000
Cambodia: +65 9842 3560
Russia (русский язык): +65 8388 3777

Singapore Medical Group (SMG) Indonesia Representative Office
Graha Mandiri
26th Floor
Jalan Imam Bonjol No. 61
Jakarta Pusat 10330 – Indonesia [ View Map ]
Tel: +62 21 3190 8800
Email: idro@smg.sg

About Singapore Medical Group 24-Hour Patient Assistance Centre

Singapore Medical Group (SMG) 24-Hr Patient Assistance Centre operates a 24-hour hotline and serves as a one-stop concierge service centre to facilitate local and international patients gain fuss-free access to medical specialist expertise in SMG core specialties and associate network in Singapore.

From the moment you entrust your patient with SMG 24-Hr Patient Assistance Centre, your patient will be entrusted to a single point of contact that is totally committed to his or her healthcare needs. Your patient’s comfort and needs are our top priority, and our total healthcare management philosophy will assure your patient that his or her customised healthcare needs are promptly attended to.

For international patients, we understand that seeking medical treatment outside his or her home country can be both physically and emotionally difficult. At SMG 24-Hr Patient Assistance Centre, we are dedicated to meeting your patient’s every single need, medical or non-medical. We are committed to providing your patient with personalised care delivered by our multinational team that provides a broad spectrum of services for your patient and his or her loved ones. We ensure a pleasant and comfortable patient experience from pre-arrival to follow-up care.

SMG 24-Hr Patient Assistance Centre, a part of the SMG International Partners Pte Ltd (SMG IP), is established as a primary contact point between local, international patients and SMG to provide adequate knowledge and assistance on medical and clinical practices, technologies, doctors and other related services.

Our Services

  • General information and enquiries
  • Medical information and appointment making
  • Medical billing, financial counselling and insurance arrangement
  • Flight arrangements, Visa extension and travel-related assistance
  • Evacuation, repatriation and direct admission to hospital
  • Interpreter services
  • Accommodation booking, airport pick-up and transportation